In August a tree fell into our home. We were fortunate that no one was injured but it was a nightmare anyway. I’m sure you hear these sorts of stories every day but what you may not hear is what an incredible difference one of your people has made. Mr Mock was there from day one with support, guidance and confidence. He impressed on me the first time we spoke that everything would get back to normal for us. That he would make sure that things would be done right and in a timely manner. School was just days from starting when the tree fell and Mr Mock showed concern for my children that they be able to start school on time and that we would have a place to stay that would allow that. Mr Mock was always accessible, he always returned phone calls he did what he said he would do, always. I just wanted you to know what an asset he is to your company. Thank you for your time as well as for Mr Mock.